Shipping Policy

TrueStep - Move Forward

Welcome to True Step, your premier online destination for premium, high-quality products designed to enhance your everyday life. At True Step, we specialize in offering a curated selection of stylish, durable, and timeless items that combine exceptional design and functionality. Our commitment to craftsmanship and attention to detail ensures that every product we offer is crafted to the highest standards, delivering not only beauty but lasting value. Whether you're looking for sophisticated accessories, stylish footwear, or must-have essentials, our collection is thoughtfully curated to meet the needs of those who seek both quality and elegance.

Shipping Policy

Delivery Time Frame:

  • Orders received and confirmed before 4 PM are shipped on the same day. Orders received after 4 PM are processed and shipped the following day.
  • Shipments are only processed after verification via phone call.

Shipment Tracking:

  • All shipments are dispatched via a traceable courier.
  • A tracking number will be shared shortly after the order is placed on the provided mobile number or email.

Delivery Charges:

  • Deliver Charges: True Step provides free shipment on all orders of Rs. 1,500 or above.

Unexpected Delays:

  • On rare occasions, such as the holiday season and special sales, delays in processing may occur.
  • Your business is important to us, so if your order is unexpectedly delayed, feel free to contact customer support for assistance.

Payment Options:

  • We accept:
    • Cash on Delivery
    • JazzCash
    • Easypaisa
    • Bank Transfers

For any queries, email us at info@truestep.pk or Call/WhatsApp 0333-143-8974.

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